Patricia R. Bogdan

Ms. Bogdan has over twenty-five years experience in sales and marketing, employee group integration, customer satisfaction and process improvement in several well known consumer products companies. She has used people development techniques in many large scale projects including the design and implementation of new work group practices in anticipation of major IT infrastructure changes. Primary areas of expertise are in communicating to and motivating employee teams to generate improved interaction.

Active in developing her teams and the business community at large, Ms. Bogdan has received the Account Executive of the Year award from Giorgio Beverly Hills, and an "Inc 500" Award. She is currently on the board of the Idaho Women's Business Center and has spoken at business development forums.

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Rubey M. Finch

Ms. Finch has thirty years international experience in product launch, employee group integration, customer satisfaction and process improvement in one of the world's largest financial services companies. Projects have included the design and implementation of a US based business model in a UK operating subsidiary. Primary areas of expertise are in motivating and developing employee teams to generate improved interaction, customer service or process efficiency through facilitation, training and measurement. Projects have included the transition of separate credit card company teams into one following a merger and leading teams that have produced up to $500MM annual savings.

Experienced in designing customer service improvements in both retail and wholesale environments. Led teams that produced up to 35% improvement in customer satisfaction through improved telephone answering procedures, 50% improvements in statement errors and investigation delays. Significant experience designing, administering and diagnosis of employee attitude surveys, including the follow-up work with managers and employees to create and implement action items. Significant experience in developing and delivering training courses to implement new concepts, or introduce new products.

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Fred Forchtner

Mr. Forchtner is a degreed Electrical Engineer and has spent over 25 years in telecommunications in Network Engineering, Separations, Regulatory, Public Policy, Costs for Pricing, Product Management, New Business Development, Strategic Planning and Total Quality Management functions. He spent his last 5 years in the corporate world leading business process improvement efforts at an electric and gas utility undergoing deregulation and two mergers. Since 1981, Fred has had leadership roles in driving change from regulated/monopolies to competitive re-regulated environments in telecommunications and electricity and gas markets.

In his current role at Sharp Resources as a corporate change agent, Fred develops systems for performance improvement to integrate both “hard” (ie statistical) tools and techniques with “soft” (ie people) transformation levers of recognition, involvement, communication and education to focus and accelerate performance improvement. He draws on the best available tools, techniques and training available that integrate with a client’s existing situation, strategic direction and vision.

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Martin Hedley

Mr. Hedley entered the financial services industry in 1995 in charge of global customer service and strategic indicators and by 2001 was responsible for global infrastructure at Citibank’s Private Bank. He had responsibility for implementing a six-sigma driven customer service program worldwide. He is a six-sigma master black belt and a certified quality auditor. Prior to entering the financial services industry, Mr. Hedley spent eighteen years in the airlines, his latest post being the Vice-President Re-engineering for American Airlines consulting division. He held line management positions following the deregulation of the US airline industry and became intimately involved in the change management programs of the company. His airline career began at British Airways in London.

Born in Guildford, England, Mr. Hedley studied at the University of Newcastle-upon-Tyne, School of Civil Engineering, earning a joint honours bachelor degree in Geomatics, 1977. He received a certificate in Finance for Senior Executives from the Graduate School of Business, Harvard University in July 2001. Mr. Hedley is a published author, his first book appearing in 1982. He has spoken to many groups. Community needs led him to form a human rights organization in Oklahoma in 1988 and to serve as its Executive Director for the first two years. Other community work includes the reengineering of a major New York City women’s race, presentation to MBA students at several universities and volunteer management support to the New York City Ballet and Ballet Idaho.

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Laurie Jaccard

Laurie Jaccard is responsible for the overall business planning, development, and implementation of clinical coaching services and knowledge-based decision support products. Serving as Project Director and Principal Clinical Consultant, Laurie coordinates efforts and training between network and hospital partners. She directs the clinical consulting team to promote and implement evidence-based clinical guideline activities for hospitals throughout the United States.

Ms. Jaccard has a proven-track record for creating "value-added" clinical guideline programs by teaming with Physicians to customize tools that translate evidence into practice, drive data into action, and provide user-friendly and quality approaches to patient care. Her work has led to overall improved quality of patient care and reduction in healthcare costs for three "Top 100" hospitals.

Laurie served as Clinical Outcomes Manager for St. Luke's Hospital in the St. Louis, Missouri community. At this "Top 100" hospital, Laurie led the Clinical Guidelines Steering Committee and hospital-wide, evidence-based clinical guideline program. Within three years, nearly thirty clinical guidelines were developed through multidisciplinary teams led by physician champions, department chiefs, and the Vice President of Medical Affairs

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Rich D. Jarvis II

Richard D. Jarvis II is the co-founder and President of Extraordinary Development, Inc., a corporation dedicated to helping organizations, teams, and individuals move from "good to great".   Rich's experience includes program development, operations, motivation, collaboration, teamwork, championing change, strategy, organizational development, training, and personal coaching. As an experienced trainer, Rich is known for his ability to captivate audiences and teach in a practical way that produces immediate results.

Rich has personally coached hundreds of individuals in personal development in the areas of optimum health and fitness and is currently in the process of publishing a health and fitness manual. As part-owner of World Gym Fitness Centers of Utah Valley, responsibilities included program management, accounting, operations, and training development. He was able to increase membership sales by 43% and personal training sales by 853%.

Rich then started and operated Dynamic Fitness Solutions, LLC, a private gym and catalyst for lifestyle change and behavior modification.

Currently, Rich serves as Vice President of Membership at the George Fox University Toastmaster's club and is an active member of the Boise Metro Chamber of Commerce. As the co-founder and President of Extraordinary Development, Inc., Rich has designed the MasterPiece(TM) program, a comprehensive approach to development in the areas of Leadership, Communication, Strategic Business Development, Health and Fitness, and Financial Planning.   Some of his clients include TrusJoist, a Weyerhaeuser company, Rocky Mountain Audio Visual, DBC Software Solutions, Starmedia Promotions, Security Financial, and Gold's Gym.

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R. L. "Dick" Masica

Richard L. 'Dick' Masica, an individual affiliate of Sharp Resources Inc, is President of Peak One Consulting Inc. After a long, diverse, and successful career in the Energy and Chemical industries, he formed POCI to offer executive level assistance to Engineering, Science and Manufacturing organizations. Mr. Masica has an outstanding reputation as a leader, personnel development specialist and a line manager with strong people skills and knowledge of the HR function. He has had line management responsibilities in Engineering, Maintenance, Operations, Construction, Plant Management, Marketing, Supply, Planning, Regional and Executive Management.

Mr. Masica spent most of his working career at Texaco Inc. (now ChevronTexaco) primarily in line management functions at numerous domestic and foreign locations. He served as Plant Manager, Regional Manager for a downstream Business Unit consisting of two plants, 16 terminals and ten states of marketing.In 1992, he became Vice President-Business Management for Texaco Chemical Company and in 1994, President of Texaco Chemical Inc.He has served in a consulting capacity for both domestic and foreign assignments.

Born and educated in Michigan, Mr. Masica received a BS degree (with honors) in Civil Engineering from Michigan Technological University and an MS in Management Science from Cornell University. He has attended numerous continuing education programs including the Univ. of Illinois Executive Development Program, U. of Pa. Wharton School Executive Development Program and Management by Objectives course, the Phil Crosby Quality College Management Program and others. Mr. Masica has been involved, served as an officer and received recognition for his participation in civic and charitable organizations at the local, state and national level.

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Kevin R. Miller

Kevin Miller, Major (Retired) United States Army, served as a regular Army officer from 1979-1996 with duties in the U.S. and overseas. He has had over seven years experience in developing and training leadership competencies in the officer corps, including a three year assignment at the U.S. Army Command and General Staff College where he wrote and taught leadership doctrine to mid-career officers. He also served as an instructor in an Army ROTC detachment, where he developed new and junior officers. Mr. Miller is a subject matter expert in the field of military leadership and officer competency development. He was a company commander in the 7th Infantry Division at Fort Ord, California, was involved in Operation Dessert Storm, and served seven years in Germany. He also spent two years in Southeast Asia and speaks Bahasa Indonesia.

Since retiring, Kevin has continued to be deeply involved in leadership development in corporations and community organizations and as the professional development manager for a major American university. He has authored articles on leadership and created a competency based 12 hour leadership development course for mid and senior executives.

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Kevin Southard

Mr.Southard is a senior project manager and consultant who has developed and integrated systems and technology solutions for over 15 years in a broad array of industries including air, rail and road transportation, nuclear and traditional utilities, manufacturing, processing, military, government and health care. His expertise spans many technologies and his skills are directed to the complete integration of technology, organization and process. Mr. Southard is recognized for unique solutions to complex problems and his ability to synthesize complex problems into logical, straight-forward solution sets.

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